Returns and Refunds

Our 7-day replacement promise, and how refunds work.

7-day replacement

Most products can be replaced within 7 days of delivery if they arrive damaged, defective, or different from what was ordered. Raise the request from your order page or contact support.

Condition

Return the product with all accessories, manuals, free gifts and the original packaging, with the serial number intact.

What cannot be returned

• Software, and any product whose seal has been broken, unless it is defective.
• Made-to-order products such as custom PC builds, unless defective.
• Products damaged by misuse, liquid, or unauthorised repair.

Large appliances and TVs

Do not accept a delivery whose outer packaging is damaged. For these categories, damage claims must be raised within 48 hours of delivery, with unboxing photographs.

Refunds

Approved refunds go back to the original payment method within 5 to 7 working days of us receiving the returned product. Prepaid shipping charges are refunded when the return is our fault.